Request Intake With Full Visibility End to End
Internal requests — IT access, purchases, support, facilities, HR — submitted through uncontrolled channels create invisible bottlenecks. We build a single intake system that captures every request, routes it to the right team, tracks its progress, and keeps everyone informed automatically.
Signs your request handling is broken
- Requests come in via Slack, email, and verbal conversations — no single channel
- Requests get lost, forgotten, or handled inconsistently depending on who sees them
- Requesters have to follow up manually to find out where their request is
- No one has a clear view of the total request volume or backlog
- The same type of request is handled differently each time
- There is no record of what was requested, by whom, or when it was resolved
- All requests enter through one structured intake form, regardless of type
- Each request is automatically assigned to the right team or person
- Requesters receive status updates at every stage without having to ask
- Teams have a live view of their open requests and workload
- SLA timers and escalations run automatically when deadlines approach
- Every request is logged for reporting, auditing, and process improvement
A complete request management system
Intake Form per Request Type
Each request type has its own form with the relevant fields. No more incomplete submissions or emails that lack the information needed to act.
Automatic Routing
Requests are assigned to the correct team, queue, or individual based on type, priority, department, or any other condition you define.
Status Tracking
Requesters can see the current status of every request they submitted. Teams see their full queue with priority and deadline visibility.
SLA Monitoring
Response and resolution deadlines are tracked automatically. Warnings and escalations trigger before an SLA is breached, not after.
Notifications & Updates
Requesters are notified when their request is received, assigned, updated, and resolved. No manual communication needed from the handling team.
Reporting & Volume Visibility
Dashboard views show open requests, average resolution times, volume by type, and team performance — so you can manage capacity proactively.
The tools behind this system
Self-hosted n8n handles the routing logic, SLA tracking, notification dispatch, and integration with your existing tools — Slack, email, spreadsheets.
If a custom front-end intake portal or team dashboard is needed, we build it in Next.js for fast, reliable performance.
Connects form tools, ticketing systems, Slack, and email so all request channels funnel into one unified pipeline.
Stack chosen to match your use case — we are not tied to any vendor.
Ready to stop doing things
the hard way?
30-minute discovery call. We'll audit your biggest operational bottleneck and tell you exactly what we'd do to fix it — no fluff, no sales pitch.
Book a free discovery call →No commitment. No pressure. Just clarity.